Shipping & Orders
At Hoekey, we work to make sure your order reaches you as quickly and smoothly as possible. Orders are processed right after checkout and typically ship within 2–4 business days. Once your package leaves our facility, you’ll receive a tracking number within 24 hours so you can follow your order in real time.
All shipments are sent from Toronto, Canada, with shipping costs calculated at checkout based on your location. This ensures you receive the most accurate rate for your order. Approximate shipping times and costs will be displayed during checkout before you confirm your purchase.
Here are a few extra things you might be wondering about shipping:
Yes, most orders can be shipped to P.O. boxes. If there’s an issue with your address, we’ll reach out before shipping.
Absolutely! Express options are available at checkout so you can get your order faster.
Send us an email at info@hoekey.com right away with your order number. If your package hasn’t shipped yet, we’ll update it for you.
If it’s been more than 24 hours since it was marked delivered, email us with your order details. We’ll help investigate with the carrier and work toward a solution.
If you’re ordering from outside Canada, your country may charge duties, taxes, or import fees at delivery. These are not included in our prices and are the customer’s responsibility.